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JM Solutions Consulting LLC DBA JM Healthcare Solutions is committed to providing a positive, respectful, and professional learning environment. Students have the right to express concerns, complaints, or grievances related to instruction, policies, student conduct, accessibility, discrimination, technology, billing, or other program-related matters without fear of retaliation.

This Grievance Policy establishes the process for students to formally communicate concerns and seek resolution.

Informal Resolution

Whenever possible, students are encouraged to first attempt to resolve concerns informally.

1. The student should discuss the concern directly with the instructor, staff member, or program administrator involved.
2. Informal concerns should be raised within 10 business days of the issue or incident.
3. JM Healthcare Solutions will make reasonable efforts to resolve the matter within 5 business days.
   

If the issue is not resolved informally, the student may submit a formal grievance.

Formal Grievance Procedure

A formal grievance must be submitted in writing within 10 business days after the student becomes aware of the issue.

Written grievances may be submitted by:

• Email: [email protected]
• Mail: JM Healthcare Solutions, 3903 Portage Rd Ste C138, South Bend, IN 46628
  

The written grievance should include:

• Student name
• Program name
• Date of the incident or concern
• Description of the issue
• Any supporting documentation or evidence
• Desired resolution
  

Review Process

1. A written acknowledgment of the grievance will be provided within 5 business days.
2. The grievance will be reviewed by the owner, program administrator, or another designated representative.
3. Additional information may be requested if necessary.
4. A written decision or proposed resolution will be issued within 10 business days after the grievance is received.
   

If additional time is needed due to the complexity of the matter, the student will be notified in writing.

Appeals Process

If the student is not satisfied with the decision, the student may submit a written appeal within 5 business days of receiving the decision.

The appeal should explain:

• Why the student disagrees with the decision
• Any additional information or documentation

The appeal will be reviewed by JM Healthcare Solutions ownership or a designated reviewer not previously involved in the matter. A final written decision will be provided within 10 business days.

Non-Retaliation

JM Healthcare Solutions prohibits retaliation against any student who submits a grievance, complaint, or appeal in good faith.

External Complaints

If a student believes the grievance has not been resolved appropriately, the student may also contact the appropriate state agency, workforce board, or licensing authority, if applicable.

For Indiana students, complaints may be directed to the Indiana Department of Workforce Development, Indiana Board for Proprietary Education, or other applicable agencies.

Accessibility and ADA Concerns

Students requesting accommodations or reporting concerns related to accessibility or ADA compliance may submit a grievance using the same procedure above. JM Healthcare Solutions is committed to providing reasonable accommodations and equal access to all students.