Terms and Conditions
Terms & Conditions
Effective Date: 03/04/2026
Welcome to JM Solutions Consulting LLC DBA JM Healthcare Solutions. By accessing or using our website and services, you agree to these Terms & Conditions.
Use of Website Content
All content on this website, including text, images, logos, course materials, and intellectual property, is owned by JM Healthcare Solutions or our licensors. You may not reproduce, distribute, or use our content without written permission.
Course Registration and Enrollment
By enrolling in our programs, you agree to:
Provide accurate registration information Complete payment according to the agreed schedule Follow program attendance and academic progress requirements Abide by student conduct policies
Payment Terms
Tuition and fees are due according to the payment plan selected at enrollment Payment plans, including Klarna and Afterpay options, are subject to approval Enrollment commitments, deposits, and digital materials are non-refundable once access is provided Late payments may result in suspension of course access
Disclaimer
The information on this website is provided for general informational purposes. While we strive for accuracy, we reserve the right to update program details, pricing, and policies at any time. We are not responsible for typographical errors or outdated information.
Limitation of Liability
JM Healthcare Solutions is not liable for:
Delays or interruptions in service delivery Third-party platform outages (including AAPC, Zoom, or payment processors) Student exam results or employment outcomes Decisions made by credentialing or licensing organizations
Intellectual Property
All course materials, including lectures, workbooks, and assignments, are proprietary. Students may use materials for personal educational purposes only and may not share, reproduce, or distribute them.
Governing Law
These Terms & Conditions are governed by the laws of the State of Indiana. Any disputes shall be resolved in the courts of Indiana.
Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of our website and services constitutes acceptance of revised terms.
Grievance Policy and Procedure
JM Solutions Consulting LLC DBA JM Healthcare Solutions is committed to providing a positive, respectful, and professional learning environment. Students have the right to express concerns, complaints, or grievances related to instruction, policies, student conduct, accessibility, discrimination, technology, billing, or other program-related matters without fear of retaliation.
This Grievance Policy establishes the process for students to formally communicate concerns and seek resolution.
Informal Resolution
Whenever possible, students are encouraged to first attempt to resolve concerns informally.
- The student should discuss the concern directly with the instructor, staff member, or program administrator involved.
- Informal concerns should be raised within 10 business days of the issue or incident.
- JM Healthcare Solutions will make reasonable efforts to resolve the matter within 5 business days.
If the issue is not resolved informally, the student may submit a formal grievance.
Formal Grievance Procedure
A formal grievance must be submitted in writing within 10 business days after the student becomes aware of the issue.
Written grievances may be submitted by:
- Email: [email protected]
- Mail: JM Healthcare Solutions, 3903 Portage Rd Ste C138, South Bend, IN 46628
The written grievance should include:
- Student name
- Program name
- Date of the incident or concern
- Description of the issue
- Any supporting documentation or evidence
- Desired resolution
Review Process
- A written acknowledgment of the grievance will be provided within 5 business days.
- The grievance will be reviewed by the owner, program administrator, or another designated representative.
- Additional information may be requested if necessary.
- A written decision or proposed resolution will be issued within 10 business days after the grievance is received.
If additional time is needed due to the complexity of the matter, the student will be notified in writing.
Appeals Process
If the student is not satisfied with the decision, the student may submit a written appeal within 5 business days of receiving the decision.
The appeal should explain:
- Why the student disagrees with the decision
- Any additional information or documentation
The appeal will be reviewed by JM Healthcare Solutions ownership or a designated reviewer not previously involved in the matter. A final written decision will be provided within 10 business days.
Non-Retaliation
JM Healthcare Solutions prohibits retaliation against any student who submits a grievance, complaint, or appeal in good faith.
External Complaints
If a student believes the grievance has not been resolved appropriately, the student may also contact the appropriate state agency, workforce board, or licensing authority, if applicable.
For Indiana students, complaints may be directed to the Indiana Department of Workforce Development, Indiana Board for Proprietary Education, or other applicable agencies.
Accessibility and ADA Concerns
Students requesting accommodations or reporting concerns related to accessibility or ADA compliance may submit a grievance using the same procedure above. JM Healthcare Solutions is committed to providing reasonable accommodations and equal access to all students.