Effective Date: 04/03/2026

Cancellation Before Program Start

Students may cancel enrollment within 72 hours prior to the start of the program and receive a 100% refund, provided no instruction, LMS access, or materials have been accessed.

After Program Start

After the start of the program, tuition and fees are non-refundable except as required by law.

Enrollment commitments, deposits, shipping charges, finance fees, and digital materials may be non-refundable once access has been provided.

Refund Processing

Refund requests must be submitted in writing to [email protected] Refunds will be processed within 30 business days of approval Refunds will be issued to the original payment method

Exceptions

Refunds may be considered in exceptional circumstances, including:

Medical emergencies (documentation required) Military deployment (documentation required) Program cancellation by JM Healthcare Solutions

Apprenticeship and Employer-Sponsored Training

Students enrolled through Registered Apprenticeship programs or employer-sponsored workforce funding may have different refund policies based on funding agreements. Contact us directly to discuss your specific situation.

We are committed to resolving student concerns promptly and fairly. If you have a complaint or grievance, please follow these steps:

Step 1: Contact JM Healthcare Solutions Directly

Submit your complaint in writing to:

Email: [email protected] Phone: (574) 366-2291

Please include:

Your name and contact information Program name and enrollment date Detailed description of the complaint Desired resolution

Step 2: Internal Review and Written Response

We will:

Acknowledge receipt of your complaint within 3 business days Conduct an internal review Provide a written response within 14 business days

Step 3: Escalation to State Workforce Office or Licensing Agency

If your complaint is not resolved to your satisfaction, you may escalate it to:

Indiana Department of Workforce Development Indiana Commission for Higher Education

Step 4: Apprenticeship Complaints

Apprenticeship-related complaints may be reported to:

U.S. Department of Labor, Office of Apprenticeship Website: www.dol.gov/apprenticeship

Expected Response Time

We strive to resolve all complaints within 30 days. Complex issues may require additional time, and we will keep you informed throughout the process.

Attendance Expectations

Students are expected to:

Attend all scheduled live class sessions via Zoom

Complete weekly coursework within designated timeframes

Maintain consistent engagement with course materials in Blackboard/Genius

Notify the instructor in advance of any absences

Make-Up Work Policy

Students who miss a live session may access the recorded class (if available)

Late assignments may be accepted at the instructor's discretion

Excessive absences may result in academic probation or dismissal

Grading Requirements

To maintain satisfactory academic progress, students must:

Maintain a minimum average of 70% on all assignments and exams

Complete all required coursework, including Practicode cases and Experiential Learning assignments

Submit the Google Workbook Practical Application with a minimum score of 70% before advancing to Step 4

Completion Requirements

Students must:

Complete all course modules within the designated program timeline

Pass all required exams with a minimum score of 70%

Finish Practicode cases as assigned

Meet all attendance and participation requirements

Academic Probation

Students who fail to meet satisfactory academic progress may be placed on academic probation. During probation, students must:

Meet with the instructor to develop an improvement plan Achieve the required benchmarks within a specified timeframe Demonstrate commitment to academic success

Dismissal

Students may be dismissed from the program for:

Failure to improve during academic probation Excessive absences without valid reason Academic dishonesty or code of conduct violations Non-payment of tuition

Apprenticeship and RTI Attendance Expectations

Students enrolled in Registered Apprenticeship programs must also meet:

Employer-specified on-the-job training hours RTI (Related Technical Instruction) classroom hour requirements U.S. Department of Labor apprenticeship standards

Appeal Process

Students who wish to appeal an academic dismissal may submit a written appeal within 10 business days.

Program Tuition

CPC (Certified Professional Coder) Preparation: $ CPB (Certified Professional Biller) Preparation: $ Medical Billing & Coding Certificate: $[ Registered Apprenticeship Programs: $ or employer-sponsored

Enrollment Commitment

A non-refundable enrollment commitment of $is required to secure your spot in the program.

Additional Fees

Shipping charges for physical materials: $ AAPC exam registration fees (paid separately to AAPC): $[ Finance fees (if applicable): %

Payment Plan Options

We offer flexible payment plans to make education accessible:

Pay in Full: % Monthly Payment Plan: # monthly installments Klarna / Afterpay: Available at checkout (subject to approval)

Workforce Funding Options

We accept funding from:

WIOA (Workforce Innovation and Opportunity Act): Contact your local WorkOne office ETPL (Eligible Training Provider List): Available in approved states Registered Apprenticeship Grants: Employer-sponsored and DOL-funded programs Veterans Benefits: 

Payment Methods

We accept:

Credit/debit cards ACH bank transfers Klarna and Afterpay installment plans Workforce vouchers and grants

Late Payment Policy

Payments are due according to your selected payment schedule Late payments may result in suspension of course access A late fee of $ may apply to overdue balances